The Helpline is open from 10:00 to 16:00 Monday to Friday (excluding bank holidays).

When content cannot be removed

  1. How can we help?
  2. Who can we help?
  3. Commercial content creators and sex workers
  4. Reporting commercial content online
  5. When content cannot be removed

Access the advice and information on this page in a video format below: 

Why might content not be removed?

The online world is vast and unforgivable; It can never be guaranteed that sexual content can be removed online. We know that this can be incredibly disappointing but there are a few things that can be done. 

Whilst copyright theft is against the law in the UK, it may be that in the country where the website is hosted, this law does not exist and the website owners do not feel they must comply with UK law and remove the content.

Some websites do not advertise details to contact the site and request for the content to be removed; in these instances, we can submit a report to the hosting provider of the site but these don’t always get a response.

If websites do have contact details on their website, it doesn’t mean that they will read our request for removal and take action on it. If the site has been created with the purpose of sharing non-consensual content (such as ‘Fappening sites’) they may simply ignore our requests.

Removing results from search engines

Search engines such as Google and Bing have tools to request the removal of certain items from appearing in search results. These forms will not remove the content itself but will remove the links to a website page showing in search results for your name, or other personal information.

Google Alerts

You may find it reassuring to create Google Alerts for your name, or the title of the gallery or video, this means that if anything else is shared online in association with these you’ll be alerted via an email. This could help monitor things for you and reassure you that if anything more is shared, you should be notified. Here’s a step-by-step guide on how to do this.

Reach out for more support

We know that it can be really difficult when content cannot be taken down, for whatever reason. It is important to check in with yourself from time to time and be kind: remember, it’s okay to feel upset, angry, and disappointed. This crime was not your fault and you are not to blame. Reaching out for more support from a close friend or family member, or another support service could be really helpful during this process. You can find a list of more support services here.

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