What to expect when you contact the helpline
We know it's not easy
We really do understand the courage and bravery it takes to pick up the phone and speak to a practitioner on the Helpline or to put it all in words over an email. Hopefully, the following information will help you to understand the process and what will happen when you call or email the Helpline.
Your call or email will be answered by one of our female practitioners.
The Helpline is open from 10 am to 4 pm, Monday to Friday. If you call and don't get through to a practitioner right away, please leave a voicemail with your name, a contact number and a safe time to return your call.
Tell us about what has happened
You will be asked to explain the details of your case, in as much detail as you feel comfortable to, we might have to ask a few questions to get more detail from you. We always respect your decisions on whether you want to report the case to the police.
The law differs slightly between England & Wales, Scotland and Northern Ireland. If you can let us know what region you live in and where the crime was committed, we'll be able to give you the best advice we can.
We will always do our best to support you and give you the right advice. Our practitioners do not read from a script and treat every case individually.
Will my call be confidential?
You do not have to tell the helpline practitioner anything you don’t want to, and you do not have to give your full name or location. Any information you do give to the helpline will not be shared with any other professionals without your permission.
The only circumstances in which the helpline will break confidentiality are if we believe a child is at risk or you are a vulnerable adult. We will explain during the call if we feel this is the situation and if we believe that breaking confidentiality is the only option to keep you and your children safe
We will keep all of your details confidential and safe.
What data do you collect?
If you email the helpline we usually ask you three quick demographic questions about your age, gender and ethnicity for our data collection. You do not have to answer these if you choose not to.
After your case has been dealt with and solved; we might send you a quick survey. All these questions are aimed at improving our services for future clients, So please be as honest as you can.
How do I request for help with content removal?
If you need assistance with getting your intimate content reported and removed online, please include URL links to the images or videos. We can never guarantee any removals but we will try our best and hold a very high takedown rate.